Policy
Privacy Policy
How Selah Home Care handles website, enquiry, review, and recruitment application information.
Who we are
Selah Home Care provides home care and housing support services. This privacy policy explains how information submitted through this website and related contact routes is handled.
For privacy questions, contact Selah Home Care using the published email, phone, or postal details on the contact page.
Information we collect
- Contact form details, such as name, email address, phone number, enquiry type, and message.
- Review or testimonial submissions, including the name and comment provided.
- Job application information, including personal details, employment history, qualifications, references, eligibility to work, PVG information where relevant, health declarations, offender declarations where required by recruitment rules, and uploaded supporting documents.
- Technical information such as device, browser, IP address, cookie preferences, and basic website usage data where cookies or security logs apply.
How we use information
- To respond to enquiries and route messages to the appropriate person.
- To process recruitment applications and assess suitability for care or support roles.
- To manage reviews, testimonials, and website content where permission has been given.
- To meet legal, regulatory, safeguarding, employment, and record-keeping duties.
- To protect the website, reduce spam, and improve the reliability of online forms.
Lawful basis
Selah Home Care processes personal information where there is a lawful basis to do so. This may include consent, legitimate interests, taking steps before entering into a contract, legal obligations, or safeguarding duties.
Special category information or criminal conviction information in recruitment forms is handled only where relevant to the role, right-to-work checks, safeguarding responsibilities, PVG requirements, or legal obligations.
Sharing information
Selah does not sell personal information. Information may be shared with trusted service providers that support the website, email delivery, hosting, security, or professional administration.
Information may also be shared with regulators, safeguarding bodies, health and social care partners, Police Scotland, Social Work, legal advisers, or other authorities where required or permitted by law.
Retention and security
Personal information is kept only for as long as necessary for the purpose it was collected, including legal, regulatory, recruitment, complaint, and safeguarding retention requirements.
Access to form submissions, recruitment material, and sensitive information is restricted to people who need it for their role. Selah keeps its retention schedule and data handling workflow under review.
Cookies
The website uses essential cookies where needed for basic operation and security. Optional cookies are controlled through the cookie settings banner and can be accepted or declined.
Your rights
You may have rights to access, correct, delete, restrict, or object to the use of your personal information. You can also raise a complaint with the Information Commissioner's Office if you are unhappy with how your information has been handled.